What is a key responsibility of a State Ombudsman?

A key responsibility of a State Ombudsman is to advocate for and protect residents' rights. This role is crucial because the Ombudsman serves as a neutral party that addresses complaints and concerns related to long-term care facilities, ensuring that residents receive fair treatment and that their rights are upheld. They also work to improve the quality of care in these facilities by serving as a voice for residents, helping them navigate systems and processes, and ensuring they understand their rights and choices.

This advocacy can encompass a broad range of issues, from addressing neglect and abuse to ensuring that residents have access to necessary services and support. By focusing on residents' rights, the Ombudsman helps foster an environment where individuals are respected, treated with dignity, and have their concerns heard and acted upon. This is essential for promoting the overall well-being and quality of life for individuals in care facilities.