What is the primary role of the State Long-Term Care Ombudsman Council?

The primary role of the State Long-Term Care Ombudsman Council is to serve as an advisory body for resolving resident issues. This role is pivotal as it focuses on advocating for the rights of residents in long-term care facilities, ensuring their concerns are heard, and promoting their wellbeing. The Ombudsman program empowers residents by addressing their complaints, providing information about their rights, and facilitating discussions between residents and facility management.

By focusing on advisory functions, the council plays an essential part in enhancing quality of care and life for long-term care residents without engaging directly in regulatory or legal representation. This approach allows residents to have a voice in their care and helps to foster a better living environment.