What type of investigations does the ombudsman conduct in long-term care facilities?

The role of the ombudsman in long-term care facilities is primarily to advocate for the rights and well-being of residents. They conduct investigations specifically into complaints of abuse and neglect to ensure that residents are treated with dignity and respect and that their rights are upheld. This includes looking into reports of mistreatment, inadequate care, or unsafe living conditions, and taking necessary actions to address these issues. The ombudsman's involvement is crucial for protecting vulnerable populations and fostering accountability in care settings.

Investigative activities focusing on complaints of abuse and neglect are fundamental to the ombudsman’s function, as they directly impact the quality of life and safety of residents. The ombudsman acts as a resource for residents and their families, guiding them through the complaint process and advocating for necessary changes in care or conditions when issues arise. This proactive approach helps ensure that residents receive proper care and support within their long-term care facilities.